@A.J. – I know it was a rhetorical question you asked, but, YES, it would be far cheaper to keep their existing customers happy.

@Brian – True. I’ve had to get firm with telemarketers for wasting my time, too. At some point, you have to.

@Gina – Thanks for the welcome! Actually, Qwest ain’t perfect either. When I canceled my service with them nearly two years ago, I returned the modem as they told me to. Kept the receipt (thank God). Because they turned me over to collections for supposedly not returning the modem.

So, for 6 months I had to deal with Qwest and the collections team they sicked on me. Fortunately, with the receipt in hand, all I had to do was repeat the modem number and my receipt number every time anyone called.

But… it’s amazing how one good experience can go a long way. When I first opened my business account four years ago, the service rep went to a lot of trouble to get me a good number. She found 720-344-7788, and that’s been my number ever since. I still have good feelings about that experience.

Anyway, both Comcast and Qwest are good companies, and both make mistakes — it’s just unfortunate that Comcast was hiding their best rates from me until I decided to switch.

Ryan

@A.J. – I know it was a rhetorical question you asked, but, YES, it would be far cheaper to keep their existing customers happy.

@Brian – True. I’ve had to get firm with telemarketers for wasting my time, too. At some point, you have to.

@Gina – Thanks for the welcome! Actually, Qwest ain’t perfect either. When I canceled my service with them nearly two years ago, I returned the modem as they told me to. Kept the receipt (thank God). Because they turned me over to collections for supposedly not returning the modem.

So, for 6 months I had to deal with Qwest and the collections team they sicked on me. Fortunately, with the receipt in hand, all I had to do was repeat the modem number and my receipt number every time anyone called.

But… it’s amazing how one good experience can go a long way. When I first opened my business account four years ago, the service rep went to a lot of trouble to get me a good number. She found 720-344-7788, and that’s been my number ever since. I still have good feelings about that experience.

Anyway, both Comcast and Qwest are good companies, and both make mistakes — it’s just unfortunate that Comcast was hiding their best rates from me until I decided to switch.

Ryan

I’m deep in the bowels of IT at the moment (whilst edging towards a copywriting career) so I don’t know how the customer experience fares, but I am happy to have you as a customer!

I’m deep in the bowels of IT at the moment (whilst edging towards a copywriting career) so I don’t know how the customer experience fares, but I am happy to have you as a customer!

The reason I’m commenting as bluntly as I am, is because I refuse to deal with or reward stupidity or arrogance in business. I think you’d agree I’m normally not a ranting or raving kind of a guy; but there comes a time when you have to mentally draw a “line in the sand,” and not put up with it.

That’s because these people and companies waste your time – which is your most valuable asset. Had a conversation with a couple of time-wasting prospects a couple of weeks ago, which led me to this decision. Maybe what and how I said it is couragous in this politically-correct world we live in – I prefer to think of it as taking a stand for good business practices and common sense.

Have a great Memorial Day weekend.

The reason I’m commenting as bluntly as I am, is because I refuse to deal with or reward stupidity or arrogance in business. I think you’d agree I’m normally not a ranting or raving kind of a guy; but there comes a time when you have to mentally draw a “line in the sand,” and not put up with it.

That’s because these people and companies waste your time – which is your most valuable asset. Had a conversation with a couple of time-wasting prospects a couple of weeks ago, which led me to this decision. Maybe what and how I said it is couragous in this politically-correct world we live in – I prefer to think of it as taking a stand for good business practices and common sense.

Have a great Memorial Day weekend.

This paradigm must have looked good on some MBA’s thesis. But in the real world, pissing off your customers when they find out they’re being stiffed is not a good long-term business strategy.

Is loyalty gone?

As always Ryan, your posts are provocative!

A.J.

This paradigm must have looked good on some MBA’s thesis. But in the real world, pissing off your customers when they find out they’re being stiffed is not a good long-term business strategy.

Is loyalty gone?

As always Ryan, your posts are provocative!

A.J.