When I moved recently, I decided to switch back to Qwest from Comcast. My promotional period with Comcast had ended and I was paying nearly a hundred bucks a month for phone and Internet service.

Qwest, on the other hand, could offer all the same service for $20 less a month. So I figured it was time to go back to Qwest.

When I called Comcast to discontinue my service, they asked why I was leaving. I explained to them what I’ve just explained to you.

Her response?

“Oh, you should have called us first. Since you’ve been a customer for so long, you now qualify for a new promotional rate.”

So let me get this straight… *I* should have called *you* to get a new promotional rate?

Question: How would I have even known there was a new promotional rate I qualified for?

This is a perfect example of a company doing too little, too late. If they really wanted to keep me as a customer, *they* should’ve contacted *me* — and not the other way around.

In fact, there’s a high probability I would have remained a Comcast customer if they had called to offer me a lower rate. Their effort to lower my bill would’ve kicked my loyalty up a notch. And since I’m not much of a price shopper in the first place, I wouldn’t have switched to save $5 or $10 a month.

Lesson: Be proactive with your customers and clients. Make sure you treat them right while they’re with you — and before somebody else starts treating them better.

-Ryan M. Healy

Popularity: 21% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!

{ 25 comments }

Question: If your client is enthusiastic about his product, but you’re not, should you write the copy?

In a perfect world, you would always write copy for products and services you’re personally excited about. But I’ve occasionally found myself in the position of writing copy for products and services that don’t get me excited.

Here’s the thing: Copywriters are hired guns. If you’re a copywriter, your job is to channel your client’s enthusiasm using the written word — and not necessarily your own.

This is where trust comes in.

If I’ve accepted a client, I trust he is being honest and truthful. And I trust that his enthusiasm is warranted. Just because I don’t have the same vision and excitement as my client doesn’t mean I can’t or shouldn’t write the copy.

That’s why I say it’s the copywriter’s job to channel enthusiasm. And to do this effectively, you have to trust your client.

So as a copywriter a better question to ask is this: “If I don’t trust my client, should I write his copy?”

And the answer is clearly: no.

All good business relationships are founded on mutual trust and respect. So long as this foundation is in place, then you can easily channel a client’s enthusiasm (not to mention, his customers’ enthusiasm) when you’re writing the copy.

Obviously, it’s an advantage when you are excited about a product or service you’re writing copy for, but it’s not totally necessary.

In the end, so long as you believe the product or service has value to someone (although maybe not to you personally), then it’s perfectly okay to write copy to sell the socks off it.

-Ryan M. Healy

Popularity: 22% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!

{ 13 comments }

Claude Hopkins was one of the greatest copywriters of the 20th Century. He documented his development as a copywriter and the advertising principles he discovered in two books: My Life in Advertising and Scientific Advertising.

In Chapter 18 of My Life in Advertising, Hopkins reveals what he calls his “great mistake.” And what was that mistake?

I will tell you.

After Hopkins’ initial success selling Bissell carpet sweepers, the president of the company, Mr. Bissell himself, invited Hopkins in for a heart-to-heart talk. Believe it or not, Mr. Bissell advised Hopkins to leave the company and venture out on his own. In fact, Mr. Bissell went so far as to say…

You are too good a man to work for me. [...] I am selfish enough to want you to stay here. If you do, your salary will be much increased next year. But I am fair enough to advise you not to stay. Don’t let someone else glean the chief profits from your hard work and your talent.

Imagine if you worked for a boss so honest — so interested in your long-term success — that he advised you to leave the company and start your own venture.

I can imagine that rarely, if ever, happens.

Anyway, long story short, Hopkins stayed. He writes:

My Scotch conservatism led me to stay. It was my great mistake. Soon after that I married, and any venture of my own became increasingly difficult. Thus I tied myself to a lifetime of service as an employee.

There are millions of Americans who have made the same “great mistake” as Claude Hopkins. It is the mistake of succumbing to fear and choosing security over freedom.

Even though Hopkins was entirely capable of starting and growing a business on his own, he lacked confidence in himself; he feared he would fail. And so he worked as an employee for 35 years before he finally cut the umbilical cord.

Soon after he made the leap to being self-employed, his income was magnitudes larger than it ever was when he was an in-house copywriter. In his own words:

One of my first ventures was in Pepsodent tooth paste. I bought a share in that, for which I paid $13,000. It paid me some $200,000 in dividends, then I sold the stock for $500,000.

There are two things that make this extraordinary.

First of all, Hopkins made about $100,000 a year as a copywriter. In this first venture of his own, he made at least  $700,000 — seven times what he normally made in a year.

Secondly, Hopkins published this story in 1927, which means he earned this money before 1927. Seven hundred thousand dollars is a lot of money today; it was a fortune back then.

And it was all because he finally had the chutzpah to set out on his own.

Hopkins concludes the story of his “great mistake” with this:

So that is my future. Instead of confining myself to building businesses for others on a temporary commission, I have started for myself the enterprises which seem to promise profit. If even one turns out as scores have turned out under my direction, it will win me more than I ever won from writing.

While being a business owner isn’t for everybody, it’s certainly worth considering if you’re already growing businesses for other people. And Hopkins story is instructive to anybody who’s ever been employed (or self-employed, for that matter).

-Ryan M. Healy

P.S. If you’re interested in reading the whole chapter, just flip to Chapter 18 in My Life in Advertising.

Popularity: 26% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!

{ 10 comments }

Do you know who your true competitor is?

Do you really know?

Nearly everybody has read about or heard of the success of Southwest airlines. While reading The Contrarian Effect by Michael Port and Elizabeth Marshall, I came across this little gem:

By offering low-cost fares, frequent flights, and fast, friendly service, Southwest quickly became a customer favorite — and a threat to the competition. Instead of focusing on its airline competitors, the company understood that the automobile was its true competitor and that it had to provide enough value for business travelers to decide to fly instead of drive. (p. 148, emphasis mine)

Most people assume their true competitors are those who are offering the same kind of product or service as they are.

But consider this:

  • A copywriter’s true competitor may not be a similarly talented copywriter, but may actually be the client himself! (Many times, a client is comparing the cost of hiring a copywriter to the cost/hassle of buying a how-to course and writing the copy himself.)
  • A company that sells skis may not really be competing with other ski manufacturers, but rather with those companies that manufacture, market, and sell snowboards.
  • A restaurant is not necessarily competing with other restaurants, but rather with the convenience and affordability of eating at home. (To increase business, perhaps restaurants need to tell the story of why eating out is a better option than eating at home.)

Whatever business you’re in, figure out who your true competitor really is. Once you figure this out, you may quickly find new ways to strengthen your offers and draw in more clients and customers.

-Ryan M. Healy

Popularity: 26% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!

{ 12 comments }

Since I’ve published four new posts already this week, I figured why not cap it off with a new issue of Five on Friday? Here are a few of the blog posts I found interesting, helpful, enlightening, inspiring, etc.

New Digs. Same Landlord. – by John Carlton

Apparently, John has been doing a little remodeling over on his blog. He upgraded to the latest version of Wordpress, donned Smurf-blue skin, even added a Popular Posts column.

Anyway, probably what’s most instructive about this post — because it’s not obviously instructive — is how entertaining John can be even when he’s writing about something as ordinary as upgrading a blog.

Pay attention to the lead-in quote for a good laugh…

Explode Your Productivity in 3 Simple Steps – by Robert Plank

Ever wanted to know the secret to super-fast product creation? Then read this post.

I hadn’t heard of “The 24-48 Hour Rule” before, but I’ll be putting this to use in my business.

How Often Do You Survey Your Readers? – by Eric  Graham

Surveying your readers has to be one of the most underused yet effective techniques for increasing readership, engagement, and sales.

Here, Eric takes his own advice and offers a free 20-minute consultation to anybody who fills out his survey. At the very least, go SWIPE the questions in the survey. (Hey, Eric said it first!)

The Geekiest Business Secret – by Ben  Settle

You might wonder, why do I promote Ben so much? Well, besides being a friend, he’s one of the most consistently creative writers I know. And since he publishes something new five days a week, there’s always PLENTY of good material to choose from.

This particular post I’ve linked to draws an inspiring business lesson out of a snatch of dialog from Lord of the Rings. When I finished reading this series a little more than five years ago, I cried like a baby. Literally sobbed for 30 minutes. I’ve never had that happen with any other book or series.

Lord of the Rings is still one of my favorite series of books, so I’m particularly fond of obscure references to it.

Infinity: They Keep Making More of It – by Seth Godin

As Seth points out in this post, the temptation with an online business is to always seek to get bigger. But bigger isn’t necessarily better. Seth writes, “Big enough is big enough, biggest isn’t necessary.”

I think this is extremely important to remember, no matter if you’re in a service business or a product business.

Have a great weekend!

-Ryan M. Healy

Popularity: 27% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!

{ 2 comments }

Last week, I started having MAJOR computer problems.

I guess it was about time. I’ve got a Dell Inspiron 9200 laptop computer running Windows XP. The date this computer was shipped to me was February 28, 2005 — so it’s more than four years old, practically an eon in the world of computing.

To sum it all up, my computer slowed to a c-r-a-w-l. Programs started crashing repeatedly. Then the computer would completely lock up. It got so bad that “Ctrl + Alt + Delete” wasn’t even working. I had to do forced power downs, restart, and try again.

The strangest part of all was that I hadn’t installed any new programs, and I was running the same programs I’ve always run.

I took some intermediate steps to try to solve the problem. Uninstalled McAfee, XSitePro, and miscellaneous digital detritus.

Unfortunately, nothing worked. The problems remained.

So for a few days I worked on my wife’s computer, and transferred over any files I needed using my flash drive.

I bought my wife’s laptop less than a year ago for two reasons: 1) so she could have her own computer, and 2) so I would have a back-up in case something happened with my computer.

Since I run my entire business from my computer, not having a computer to work on is simply not an option.

I learned this a couple years ago when there was a recall on my computer. Turns out, there was a defect that caused vertical pin-stripe lines to appear on the screen. This had happened to my computer, so Dell offered to fix it.

The good part was I got a new screen out of the deal — for free. The bad part was I had to be without my laptop for nearly a week.

At that time, I still had my old Dell desktop computer, so it was my back-up. That’s when I realized how important it is to have some kind of back-up computer available when problems come up.

So now my rule is to always have two computers — plus a full back-up of all my files on an external hard drive. This has been my system for about two years now, and it’s served my well.

Ultimately, this past weekend I had to reformat the disk on my laptop and do a fresh install of Windows. It was a pain — not to mention time-consuming — but my computer is running way better now.

If there’s something I’ve learned from this experience, it’s that I need to have a better system for tracking software, both the .exe installation files, as well as the software keys. I didn’t realize how unprepared I was to reinstall software programs until now.

There are some pretty critical pieces of software I use that I simply don’t know how to reinstall without purchasing a new license. It’s not necessarily a bad thing — I’ll get all the most recent versions — but still something I need to be better about.

Key takeaways:

  1. Always back up your files on an external hard drive (or online data storage service).
  2. Keep a back-up computer handy in case of catastrophic computer failure.
  3. Develop a system for tracking software, licenses, and keys.
  4. Extra credit: Develop another system for tracking your user names and passwords — both for web sites and FTP accounts.

-Ryan M. Healy

Popularity: 20% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!

{ 13 comments }

The Faintest Ink

by Ryan M. Healy · 17 comments

in Business, Success

A common question new copywriters have is, “Should I have a contract?”

I used to say no. Because, to be quite frank, a contract is only as good as the person who signs it. If they don’t pay you, you’re going to be out the money, no matter what the contract says.

Furthermore, the cost of legal action nearly always exceeds the fee you might collect. And who wants to be entangled in a lawsuit anyway?

But the longer I’ve been in business, the more I realize there is value in having a contract, simply because it sets expectations and provides a written record you and your client can review if and when your memory fades.

And it’s not really a question of “if.” It’s a question of “when.”

Anytime you’re working with a client for the long-term (say three months or longer), there will be times when you forget the finer points of your agreement and need to review it.

The same is true when you enter any kind of contract. Example: We’ve been renting a house for the last 19 months. Now our landlord is claiming we had a verbal agreement that I would pay for the carpets to be cleaned before we vacate the house.

I had no verbal agreement. My wife had no verbal agreement. But that doesn’t really matter.

What does matter is there is no such thing written into our rental contract. Ah… and that’s why it’s so important to have the written contract. I can easily point to the contract and show my landlord that we did not agree to have the carpets cleaned before vacating.

Now, what if a client comes back to you and says you agreed to write a series of autoresponder emails when you only agreed to write a sales letter? If you have a written contract, you both know what you agreed to. Otherwise, it’s your word versus your client’s — not an enviable position to be in.

A Chinese proverb says, “The faintest ink is more powerful than the strongest memory.”

Bottom line: A contract may not prevent you from being ripped off, but it can certainly set — and remember — expectations and agreements so that you can quickly end a dispute if one should ever arise.

-Ryan M. Healy

Popularity: 20% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!

{ 17 comments }

If you are in a service business, then it’s only a matter of time before a client or customer is unhappy and tells you about it.

When this happens, it’s only natural to want to shift blame back on the client. (”It’s something THEY did that caused the problem; not ME!”)

Frankly, it doesn’t matter whose fault it is, yours or the client’s. Because the client perceives there is a problem. So what should you do?

Nearly 100% of the time, you should accept responsibility for the situation and attempt to make it right. This has become a habit for me, and it has served me well.

You see, as a service provider, you have to want your clients to succeed. This is something I’m passionate about. It’s not about me; it’s about them.

I don’t care if I’m inconvenienced. I’m going to go the extra mile. And you should, too.

More than once, I’ve seen (or heard) of actual firsthand accounts where a service provider basically told his client to go to hell.

And I’ve also picked up clients who used to do business with other copywriters I know. When I hear the client’s story, I’m always surprised by what transpired that made the client leave. (Some of the stories I’ve heard would shock you.)

Ultimately, I guess it’s about values.

Are you in the game for you? Or are you in the game for your clients?

And no matter how you answer that question, always keep in mind that your reputation precedes you.

As King Solomon wrote in Proverbs 22:1, “A good name is to be more desired than great wealth, favor is better than silver and gold.”

If you’re snubbing responsibility… and treating your clients or customers like dirt… it’s only a matter of time before it becomes much harder for you to keep your business running.

Infinitely better: Take responsibility; make things right; go the extra mile to make your client thrilled they chose to do business with you instead of the other guy.

-Ryan M. Healy

Popularity: 18% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!

{ 6 comments }

In my last post, I showed you 7 different ways to research a copywriting project.

And while you can immediately use that information to research your next project, it’s helpful to know what to do with all the information you dig up. That’s why I’m going to show you how to turn your research into sales copy that actually works.

I’ve taken my research methods and broken them down into three primary methods so they are easier for you to remember. Taken together, they spell the acronym “D.I.G.”

Method #1: Dig for Diamonds

The first thing I do is “dig for diamonds.” Put another way, I review articles, statistics, interview notes, and testimonials to see if there are any phrases, concepts, or ideas that I can easily use verbatim in the copy.

  • A testimonial might be turned into a headline or bullet.
  • A snatch of conversation during my client interview may become an entire paragraph or two of sales copy.
  • A quote from a periodical may become a sidebar… or even a subhead or headline.

I like to print out my research. As I review what I have, I’ll have my pen in hand to underline any diamonds I find. I may even make a note of how I was thinking of using that particular bit of information in the copy.

Let me give you an example to take this from theory to practice.

Did you know David Ogilvy didn’t actually write the headline he is most famous for? That’s right. He didn’t write it. He just had the vision and foresight to use it as a headline.

Ogilvy’s famous headline was this:

“At 60 miles an hour the loudest noise in this new Rolls-Royce comes from the electric clock.”

The body copy of the ad then opens with this paragraph:

1. “At 60 miles an hour the loudest noise in this new Rolls-Royce comes from the electric clock,” reports the Technical Editor of The Motor. The silence of the engine is uncanny. Three mufflers tune out sound frequencies — acoustically.

Notice that Ogilvy’s headline is a direct quotation from the Technical Editor of a magazine called The Motor. No doubt, this headline came not from Ogilvy’s creativity, but rather from his thorough research.

Method #2: Identify Language Patterns

Your market speaks in a unique way.

They’ve got certain ways of speaking, special phrases, and slang words that are all a part of their particular sub-culture.

And you may or may not speak in the same way!

So one of the things I do is identify specific phrases and language patterns that the target market uses. If you read enough testimonials and customer feedback, you will very quickly discover what those phrases and patterns are.

Recently, I helped launch a new product for a client. I was in charge of writing all the launch emails, plus the reverse opt-in pages and sales letter.

As part of the project, I solicited feedback on my client’s blog. I asked the subscribers why they wanted to be what we were offering to teach them to be.

But rather than let those comments languish, I analyzed each comment and boiled it down to a single phrase. In my notebook, I wrote at the top of the page: “Why Be a ____?”

Then I have 23 entries, all of which start “To ________.”

After reviewing my “boiled down” list of reasons, I discovered that EVERYBODY wanted to be a  ____ for three specific reasons. I then put those three reasons in my headline and made sure to revisit them in the sales copy.

Result: That letter converted at more than 10% when we launched.

Method #3: Get Creative

Last but not least, you need to get creative.

You need to review your research and connect the dots.

What big ideas pop out? What ideas bubble up? What specific phrases keep repeating that you can use as the theme or “hook” for your sales letter?

In almost every sales letter I write, I like to use a simile or metaphor to help explain the product or service. This may be used in a headline, or it may be buried somewhere in the body copy, depending on how simple or complex the product is.

So I might write a sentence that says:

“It’s like ______.”

Or, “It’s not just a _____; it’s a ______.”

This is abstract thinking. And, yes, it takes practice to get good at it. But it’s worth it.

Recently, I had to sell a tool that helps option traders write covered calls with protective puts. There is a small fraction of the population that even knows what that means. So I had to come up with a metaphor to explain the product.

I ultimately used this metaphor in the headline of the sales letter. Here is the “metaphor headline” I wrote:

“In Gambling, The House Always Wins. What If You Could Be ‘The House’ in Option Trading?”

The beauty of this headline is that it quickly conveys the idea of what we’re selling without getting bogged down in all the details. It shortcuts the time it takes for the prospect to understand the product — even though the product is complex.

Even better, the letter converted at more than 7% during two separate launches.

“D.I.G.” Your Way to Stronger Sales Copy

The three methods I’ve shared with you — Dig for Diamonds, Identify Language Patterns, and Get Creative — spell the acronym D.I.G.

So the next time you’re doing research for a copywriting project, just remember that you can D.I.G. your way to stronger sales copy by using the three methods I’ve outlined above.

-Ryan M. Healy

Popularity: 18% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!

{ 5 comments }

In the recent survey I conducted, certain topics and questions kept bubbling up over and over again. One of them was “research.” Regular reader John probably asked the question best. He wrote:

One thing I forgot to put on your survey about what I’d like to read in your blog is I’d be interested in reading about how you research for projects.  How you research your market, your product, etc. and how you put some of those ideas together for effective copy.

There are at least seven research methods I use on a regular basis…

Research Technique #1: Interviews

This is my favorite way of getting the research I need: interviewing the client.

Fact: Most clients are salesmen to one degree or another. They can pitch their product, they just can’t put their pitch in writing. So one of the goals of an interview is to get the client pitching his product to you over the phone.

A good sales pitch works whether it is spoken or written. In fact, I have taken entire paragraphs from a phone interview and used them verbatim in my sales letters. The genius wasn’t me writing anything; it was in asking the right questions.

The interview is where I uncover the story behind the product, the background and credentials of my client, what the benefits of the product are, etc.

Research Technique #2: Competition

In any profitable market, there will likely be competitors.

I like to study competitor’s ads for two reasons:

  1. To find out what they’re saying that’s already working. In some cases, we may be able to one-up them.
  2. To find out what they’re saying — so we don’t say the same thing. (Differentiation is key.)

This competitive intelligence is important because it will help you craft a pitch that’s both better and different.

Research Technique #3: Consume the Product

It’s not always possible to use or consume the product you’re selling. But when you can, you should. You literally become the customer.

With info products, the bullets come straight from the information in the course/ebook/interview. This often forms the “meat” of your sales letter.

And with consumer products, you will do a much better job of describing and selling the customer experience if you have experienced it yourself.

Research Technique #4: Search

Almost every pitch can be strengthened by statistics, quotes, and stories. This is where good ol’ Google enters stage right.

I will often have ideas for certain statistics and/or supporting quotes when I’m writing sales copy. I don’t know if they even exist. So I will go search for what I’ve imagined might exist and see if I can find it.

Google is a great starting point. I’ve also found Wikipedia and Yahoo! Answers to be enormously helpful.

Research Technique #5: Forums

Public online forums are a great way to access your target market and learn more about them — what problems they have, what they’re interested in, how they talk, and more.

Go see if there is a forum for the people who will most likely be buying your product. Create a new user account and start interacting with them. Ask questions. Get answers.

In short order, you’ll be thinking (and writing) like a member of your target market.

Research Technique #6: Customer Feedback

Some copywriters suggest interviewing customers to find out why they like or dislike products. This hasn’t worked well for me, mainly because:

  1. It’s hard to get a client’s customers on the phone for a scheduled interview.
  2. If you do get a customer on the phone, he will often be suspicious, as if you’re conducting an interrogation or something.

A better technique, I feel, is to review customer feedback and testimonials. I’ve often found great angles, bullets, and headlines “hidden” within testimonials.

Taking this to another level, I’ve found that collecting feedback on a blog to be extremely powerful. Even if it’s a blog set up only for the purpose of launching a product.

The moment customers and prospects start interacting with you in a natural, low-stress environment (like a blog), you’ll have x-ray insight that most of your competitors simply won’t have.

Perfect example: This blog post was a direct result of what you told me you wanted to learn more about.

Research Technique #7: Tap the Client

This last technique is probably the best of all because it shifts the burden of research from you and onto your client.

Is this fair?

Absolutely.

Clayton Makepeace says he requires research from his clients before he writes a promotion. His reasoning: His clients spend a heck of a lot more time staying on top of the latest research than he does (especially in research intensive markets like stocks and finance).

It only makes sense that his clients provide the research since they’re experts at it already and it’s part of what they do every day.

When a client provides research, it makes your job WAY easier. You can then focus more on writing the promotion and coming up with the best possible theme instead of digging up obscure facts.

Depending on the niche you write for, you may consider making it a requirement of your clients that they provide research for you, as Clayton Makepeace does. If it works well for him, it can work well for you.

So there you have it: Seven effective research methods, all laid out for you. I hope you find them useful.

-Ryan M. Healy

P.S. Want to learn more about research? Then you might enjoy learning how to get inside your prospect’s head.

Popularity: 22% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!

{ 9 comments }

'); document.write(''); document.write('');