What to Do When a Sales Letter Fatigues

by Ryan M. Healy

in Business, Case Studies, Copywriting, Lessons, Split-Testing

Most copywriters and direct response business owners know that even the best of sales letters will fatigue over time. The market gets tired of seeing it… or times change such that the old copy is no longer as effective as it once was.

This recently happened to a letter I had written for a client. Conversions were falling, sales were slowing. What to do?

Rather than test a new headline or lead or guarantee — I simply wrote a new letter.

Sometimes you can’t revive a dying sales letter; you just have to let it die.

But before passing the old letter on to the “sales copy morgue,” I set up an A/B split-test to make sure the new letter and sales process were going to beat the old one.

And so far, the test results haven’t disappointed me.

First, a little background:

  1. Most traffic comes from Google Adwords, although there’s some organic traffic.
  2. The product sells for $97 up front plus overnight shipping, then $97 a month.

The old sales letter is converting at 0.31% — that’s one third of one percentage point. Not good.

But the new sales letter is converting at 1.89%, which is…

A 509% Increase in Conversion Rate!

The only question now is, will the results hold for the remainder of the test?

I certainly hope so.

And if the old letter picks up a little, or the new letter slows down a little, I’ll still be happy with a 300% increase in conversion rate. ;-)

Now, here’s something you should know: I was kinda scared to put up this new letter because it’s a bit different from most of the work I’ve done in the past.

In fact, it takes TWO pages to make the sale instead of just one (not counting the order check-out pages). The average direct response copywriter might look at the page and think, “That’s not direct response!”

But it is.

The lesson here is this:

Be Willing to Experiment with New Approaches

And certainly be willing to experiment with new tested approaches.

The approach I used for my client’s new sales letter probably wasn’t as risky as I’ve lead you to believe.

It was an approach I’d gotten from reading Terry  Dean’s Monthly Mentor Newsletter. And he got the tip from Glenn Livingston, the guy who runs the only PPC ad campaign management company endorsed by Perry Marshall, Howie Jacobson, and a host of other trustworthy experts.

Hint: When you listen to the right people, and apply the right strategies at the right time, things just work.

But the guy who keeps doing what he’s always done is probably going to find that his results decrease over time.

Changes happen — both in the market at large and in your market specifically. So be bold. Try new approaches. Many times, your creative effort will pay off big.

-Ryan M. Healy

If you enjoyed this post, make sure you subscribe to my RSS feed!
  • Jim
    I have noticed Agora does something similiar to this as well... first the 20 page letter and then a second recap page with all the bonuses, etc.

    -Jim
  • I'd love to see the two salesletters too Ryan - go on, you can show us!

    Ian
  • Ryan,

    I remember seeing a critique that harlan kilstein did for Fatloss4idiots.

    In that letter, they asked for a minor commitment on the first page of the letter... that commitment being just a click. And each page, they built up the level of commitment until the last page asked for the order.

    is this similar to what you're talking about?

    Here's that letter...

    http://www.fatloss4idiots.com/
  • When Glenn Livingston speaks, I listen. I've seen him speak at the System Seminar. Brilliant guy in many ways.

    I think the two-step approach works to separate the buyers from the lookers. It gives the folks with a penchant to buy even more reason to buy because they get more information supporting what they already believe.

    On the other hand, the ones that click away probably weren't going to buy anyway. Especially if it's not a typical long sales letter.

    Besides, who said "direct response" is only direct response if you use a long sales letter. If I receive a postcard in the mail asking for a response from me, isn't that direct response?

    And of course the only way to know what really works is to test.

    Great job Ryan, and thanks for sharing.
  • Interesting that you brought this up now.

    I am adding a second page to the sales process for a client. Instead of going straight to the sales page, sending them to a presale page that continue to build value and set up to order. A limited test showed a definite boost in sales.

    I was reluctant to do this at first since it added another click to the sales process, and everyone knows that the more clicks to buy drops sales (right?). But the test showed otherwise. So we have re-aligned the pricing and what is in each of the two packages.

    John Deck

    PS. Another good piece Ryan.
  • Hey Ryan,

    Thanks. That makes sense.
    Sort of like a multipage salesletter that encourages the visitor to continue reading (because it looked short) and continue clicking until they reach the buy button.

    Sweet!

    Warmly,
    - Tian Yan
  • Ryan,

    Congratulations for taking a chance and thinking outside the box.

    At one point, all of the "tested" and "proven" strategies were untested and unproven, right? Some smart (and perhaps crazy :) person had to be the first one to try just about everything...

    I think that's how you hit home runs.

    And who cares if it's not direct response?

    If it works, it works.

    Keep it up!
  • Ryan,

    Great points here.

    The 2 page method you describe here works very well...and can be expanded upon.
  • @Tian - The first page "sells" a click to the second page. They can't buy anything on the first page. The only thing they can do is click to the second page.

    The second page then makes the sale and leads them to the ordering process.

    Does that help to clarify?

    Ryan
  • Can I get a better understanding of what you meant when you say "it takes TWO pages to make the sale instead of one" ? I'm not getting the context of your new approach.

    Warmly,
    - Tian Yan
  • @Jeremy - Thank you. And, yes, my client is happy/happier now.

    As far as posting the copy... there is sometimes more to be made by keeping secrets than revealing them. ;-)

    Ryan
  • You made some great points Ryan, and congrats on jumping up the conversions that high! I bet your clients loves you again now :)

    I think you should let us see the sales letter you wrote!

    Jeremy Reeves
blog comments powered by Disqus

Previous post:

Next post: