Sidewiki: The Great Wall of Google

by Ryan M. Healy

in Blogging, Business, Ethics, Technology

First there was the Great Wall of China. And now there is the Great Wall of Google.

China built its wall specifically to keep out the invading Mongol hordes.

Google, on the other hand, seems to have built its wall for nothing more than graffiti.

The “wall” is called Sidewiki.

Sidewiki puts a frame around any web site you visit so it appears that you’re on a particular site… when you’re really just on Google.

Furthermore, Sidewiki gives you a free license to say whatever you want “on” any page on the entire Internet — without notifying the site owner.

This is the equivalent of graffiti. And it doesn’t matter if the graffiti looks good or not; it’s still graffiti!

In case you’ve not read anything about Sidewiki, you might start here because of the screen shots. Then you might want to jump on over to Michel and Sylvie Fortin’s web site and check out The Google Sidewiki Controversy.

This is an important issue. And even if it doesn’t affect you yet, it probably will. So I recommend you take some time to learn about Sidewiki.

Of course, the way Google is marketing Sidewiki is fairly innocuous: “Contribute to the web by publishing your comments.”

“Contributing to the web” sounds so nice and inclusive, doesn’t it?

Unfortunately, Sikewiki is inclusive for everybody except the site owner. It hijacks the conversation that might otherwise happen on a blog, forum, or customer support system — and puts that conversation on Google.

It effectively cuts the site owner out of the social fabric of the very web sites he/she has created!

As Sylvie so eloquently points out, Sidewiki could easily be used for many nefarious activities. For instance:

  • Bad-mouthing a competitor.
  • Offering your own product for sale right beside a similar product.
  • Posting download links for paid products right next to the sales page.
  • Redirecting traffic from a popular site to your own site.
  • And you can do all this without the site owner’s immediate (or eventual) knowledge!

What makes Sidewiki so bad for web site owners is that there’s no good way to see what people are saying about your pages. You would literally have to check every page on every site you own — every day! — just to be on top of what was happening on Sidewiki.

In a word, impossible.

I’m generally a big fan of what Google is doing, but I have to say that Sidewiki is one of the worst ideas they’ve ever had. I sincerely hope they’ll reconsider the impact of this tool — and either redesign it or remove it from the web completely.

Let me know what YOU think by leaving a comment below.

-Ryan M. Healy

P.S. Sidewiki makes DL Guard more important than ever before. DL Guard protects your information products from thieves who would try to steal your paid content from you.

I bought a copy of DL Guard and have been using it for 2+ years, so I highly recommend it. You can learn more about DL Guard here.

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  • "It effectively cuts the site owner out of the social fabric of the very web sites he/she has created!"

    This is absolutely correct (and eloquently put, might I add).

    Some commentators on our blog post implied that we don't understand the "social web" at all. Balderdash! We understand it perfectly. But this tool is very different, because as you said, it cuts the site owner completely out of the social nature of his or her own website, removes our rights to interact with the visitors WE attracted in the first place, and puts spray cans in the hands of vandals.

    I hope Google rethinks this tool dramatically.

    Thanks for the mention, Ryan. :)
  • Hey Sylvie! Thanks for the comment. :-)

    I was a little bit surprised by the comment by "Artemus Maximus" on your blog. (Reading between the lines, he seems he might have a vested interest in Sidwiki.)

    Also, thanks for bringing up the Sidewiki issue and helping me stay educated. If it weren't for you and Michel, I would probably be WAY behind the technology curve.

    Ryan
  • Hey Ryan,

    How's it going?

    I think this could be a mixed blessing. It could be a real blessing for
    rookie marketers... but it's almost like Google is giving permission to traffic hijackers. Not a good thing.

    Even if Google restricts linking on Sidewiki... people are just as comfortable "googling" a name as clicking a link these days.

    All and all, I don't know how I feel about this Sidewiki.

    I think you're ahead of the curve here. It could fizzle, but
    then again... if it catches on it could be a game changer.

    Kinda like Googlewave... I'm wondering what kind of impact
    that will have on marketers? Only time will tell.

    Courtney James
  • Hey Courtney,

    Things are going well. Thanks for asking.

    Yes, I could be ahead of the curve... especially is Sidewiki fizzles out. Nevertheless, in this particular case, I think it's a good idea to be an "early adopter" in your understanding of the tool and its implications.

    I haven't begun using Google Wave yet, but it looks really cool. :-)

    Ryan
  • Richard
    Does Sidewiki work on Google's site or are they immune? If so how about a ton of graffiti on theirs to see what they think about it?
  • Hi Richard,

    I haven't used Sidewiki, so I can't say for sure, but I imagine it does work on Google's own sites.

    And while it might be fun (and funny), I'm not sure retaliation is going to make Google listen. :-)

    Now... if I were to retaliate, I think the first place I would start is Blogger/Blogspot, the worst blogging system with the worst comment system ever. ;-)

    Ryan
  • Nice summary Ryan, and comments by Sylvie on Sidewiki. Seems to me that Google has always grounded itself in authentic, relevant, seamless content. In other words, they specifically made it their flagship trait to NOT become the National Enquirer of search.

    Sidewiki seems to have completely disregarded that foundation.

    And yes, it will be interesting to see if it "takes" or gets eliminated.

    Thanks Ryan for your always meaningful nuggets of marketing info.

    Best,

    Jim Rodante
    @referral_pro
  • Hey Ryan,

    I noticed your comments over at Fortin's.

    Not only that Sidewiki creates a marketing and legal nightmare for businesses, it's also not very useful for users. The comments lack authority, verifiability, ... Where is the added value? It only will add to the confusion of consumers and be responsible for massive misinformation even if not abused.

    Now marketers cannot even have their best customers give testimonials (thanks FTC), because the naive, average consumer could get wrong ideas. However, everybody can leave a comment right on a business' site, all over the place. Yes, "your site"! It's about perception: Same browser window and URL in the nav bar equals same site for the average user.

    Furthermore Sidewiki is also the poorest implementaion of any service I have seen recently.

    * Cannot canonicalize URLs which makes it even harder for site owners to check for sidewiki entries.
    * And the API doesn't provide what would be easiest for site owners: One feed for all entries per domain/subdomain.

    At a minimum Sidewiki must be opt-in!

    I recommend every siteowner takes notes about the $ value involved dealing with sidewiki. From monitoring to potentially lost sales. There might come the time when this info will be handy in a class-action-suit against Google (if they don't listen to those who actually pay their bills).

    Yours
    John
  • John - I could definitely see a class-action lawsuit in the future if Sidewiki damages a reputable business. Will be interesting to see what happens.
  • jodejong
    Lots of Brownie points to you, Ryan, for stepping up to the plate on this. Too few people are willing to risk potential wrath from Google by speaking out against this indescribably horrible intrusion that Sidewiki certainly is.
  • Thank you, Jodejong. At this point, I think the "risk" has already turned into reality. About 2 weeks ago, Google clobbered me. I no longer rank in the top 10 results for "Ryan Healy" -- and I used to be #1. Very suspicious since I own the domain RyanHealy.com.

    Also, I used to rank #8 for "business growth" in Google and had been there for a while. Now my site cannot be found.

    There are only two changes -- new inputs -- that could have caused this to happen. Either it was because I tested Adsense on this site again (Adsense usually negatively affects ranking... I've already removed Adsense to see what happens); or it was because I spoke negatively of Sidewiki.

    Ryan
  • Maybe a glitch?

    I get your site as #1 for ryan healy and #6 for business growth.
    (At least on Google.com calling from Spain)

    Yours
    John
  • Interesting, John! Thanks for checking.

    I've been checking almost daily on my end for the last two or three weeks and the search results are very different. I wonder if Google knows what sites I own? Or perhaps they customize search results for different parts of the world?

    Ryan
  • I've had more than a few appalled words to say about Sidewiki since Michel and Sylvie alerted me to the problem. For a company that pledges to "do no eveil..."
  • Seriously. I think it was reading Sylvie's updates to her original post that I found most shocking of all. Then again, judging by what Google permits on Blogspot blogs, I guess I can't be that surprised...

    Ryan
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