How Netflix Could Have Made Bad News Better

In July 2011, Netflix stepped into a hornet’s nest when they sent out a short matter-of-fact email announcing the equivalent of a 60% price increase with almost zero explanation. In case it is difficult to read the image, here is the text from the email I received on July 12, 2011: Dear Ryan, We are […]

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The Hazards of Social Media

Bad news today. Social media is not the panacea the media has made it out to be. In fact, in many cases, it can do more harm than good. So while I do like social media and get new blog readers from it, please allow me to share the three most common hazards of social […]

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