The Bridge-Building Business
Every business owner is in the bridge-building business: one project (or sale) often leads to another.
Think of every client not in terms of what you make today, but rather what you might make in the future as a result of that client’s testimonial and referrals.
Clients are the bridge between your present and your future.
You want to be in the bridge-building business, not the bridge-burning business.
Every time you burn a bridge, you actually burn two of them. You first burn the bridge between you and your client. Then you burn the bridge your client might have built between you and a future client.
Which means anytime you burn a bridge you are literally burning the bridge to your future! Not a good plan.
In any project you take on, in every sale you make, always give your best effort, your best service — even when you don’t feel like it.
Build bridges; don’t burn them.
-Ryan M. Healy