The Granddaddy Of All Copywriting Secrets

by Ryan M. Healy · 12 comments

in Copywriting, Lessons

[Editor's Note: Here's an excellent article from my friend and colleague, Ben Settle. I love Ben's insights into copywriting, and this one is no exception. By the way, this article hasn't been published anywhere else -- not even on Ben's blog. Enjoy!]

Of all the copywriting secrets out there, this one is probably the most “touchy feely.”

In fact, it may actually seem weak, and lame, and even dorky.

Trust me, it’s not.

But if you ignore this one (extremely simple) step when writing your ads, your sales will be FAR short of what they could (and should) be.

Frankly, if I had just ONE copywriting “technique” to use, this would be it.

Anyway, here is the “secret”:

Sincerely caring about the people you sell to.

Now, I’m NOT saying you don’t care about the people you sell to.

In fact, I assume you do care about them — and deeply.

BUT… I’d like to suggest a unique way of looking at your readers you may not have considered.

You see, I don’t necessarily subscribe to this “herd” mentality that’s been popularized on the Internet.

This is when you see your list as a “herd” of cattle you’ve roped and bound in one place (your list) ready to give you money on command when called (i.e. when sending them offers).

Instead, I look at my ad readers differently.

I don’t see a bunch of names, email addresses, cows or a “herd” of anything.

I see people.

Real, flesh-and-blood people — with real problems, goals, hopes and desires.

People who maybe spend Sundays dreading the coming week, lay awake at night plagued with insomnia and stress, and are near-paralyzed with fear, pain and insecurities.

And before I even think of writing an ad or sending an offer, I picture writing not to a “list”… but to someone I love or care about.

Sounds almost hokey, doesn’t it?

Maybe so.

But this small mindset shift changes the entire complexion of the sale.

Instead of thinking only about how to overpower people with big promises and sales “choke holds,” I think about the urgent problem(s) they have and how to help them eliminate it.

And from here on out, I urge you to do the same thing.

If you sell, for example, a product about curing arthritis, picture your own mother suffering from the disease.

What if she could barely sew, cook or do the things she loves in her retirement years because of the crippling pain in her hands?

  • What would you tell her?
  • What would you say to her in an email or ad?
  • What product would you tell her about?

Asking these questions automatically shifts your thinking from being “product oriented” (which always comes off as self-serving) to “problem oriented” (which is always customer-serving).

It changes the way you interact with your customers.

It changes the products you choose to promote.

And, most important of all, it changes the way people respond to your offers.

As one of my early copywriting mentors taught me…

“He who cares most about people, wins.”

Start taking this attitude and you’ll stand out head and shoulders from ALL your competition — regardless of how good your “copywriting” is.

For more advanced copywriting secrets and training like this, go to: www.BenSettle.com/blog/free-copywriting-interviews

Ryan Says: “Ben’s interviews are second-to-none. Click that link above to get access to FREE interviews that a normal marketer would charge good money for.”

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{ 12 comments… read them below or add one }

1 Colin Y.J. Chung November 18, 2008 at 12:09 pm

Sounds like the copywriter’s version of the Sixth Sense…

“I see People…”

Kidding aside, I’ve been following Ben Settle’s blog since I started this journey.

2 Tony Funderburk November 18, 2008 at 12:20 pm

I completely agree with this assessment.

I’ve been saying for years…if you don’t remember that it’s all about people, don’t be surprised when you find yourself less of a person.

Feel free to make other “lame” points.

Tony

3 John Deck November 18, 2008 at 12:32 pm

There is a big differences I have found from doing copywriting and face to face BtoB sales. It is really hard to fake sincerity when face to face. At some point the customers will see through you.

When I write follow up emails after a sales call, it was very easy to have a picture of the person(s) in mind while writing. My best copywriting is when I have someone particular in mind while writing.

Great post Ryan.

John

4 Ryan M. Healy November 18, 2008 at 12:34 pm

@Colin – Yeah, I love Ben’s style. He’s one of the best copywriters in the biz. :-)

@Tony – It is definitely “all about people.” And something us copywriters should always keep in mind.

5 Ryan M. Healy November 18, 2008 at 12:36 pm

@John – Hey! We were writing comments at the same exact moment.

I agree: Definitely easier to be sincere in a face-to-face setting. Direct sales experience is invaluable.

Kudos to Ben Settle for such a great article.

6 DK Fynn November 18, 2008 at 12:59 pm

People don’t care how much you know…until they know how much you care.

7 James Ranka November 18, 2008 at 1:02 pm

My 29 year-old daughter suddenly and unexpectedly passed away 2 weeks ago.

NO amount of money, NO promises of fame and fortune could replace my beautiful child.
Point?
I would trade a 10 year running, $5,000,000 profit control piece to hear my daughter’s sweet voice call out to me, “Hi, Dad-what’s up?”
It IS about, not only the generic word, ‘people’, I would take it an important step further to say it’s all about LOVING those people.
My daughter’s tragic death brought this lesson home to me.
Oh, BTW, if the slightest hint of greed creeps in your thinking processes as you’re using this very noble approach, you will be found out.
In other words, if you DON’T love people, and making mega money is your prime motivation for being in this business, find another “hook” or this “Granddaddy of all Copywriting Secrets” won’t work for you.

8 Ryan M. Healy November 18, 2008 at 1:13 pm

@DK – Good point.

@James – I’m really sorry to hear that. I have a 5-year-old daughter and I can’t imagine losing her, or either of my two sons. Thanks for being willing to share such a personal story.

9 Jeremy Reeves November 19, 2008 at 7:15 am

Right on point Ben…it’s something that most people are unwilling to do unfortunately (or fortunately for the people who will haha).

Being able to visualize and know your ideal prospects helps you connect with them, even if it’s over the Internet. They can just somehow “feel” the passion coming out from you.

Anyway, great post!

Jeremy Reeves
http://www.controlbeatingcopy.com

10 CopyTraining November 19, 2008 at 10:24 pm

I like it….it seems so many forget this fact. People aren’t searching for products or offers….and they don’t buy because it’s “well put together” people want results.

When people buy, it’s to solve a problem like you said, or, to ease some type of pain, increase comfort…etc.

We don’t buy courses, books or training because” well, I bet this product is well put together” nope, we indulge because of the result we feel we can achieve.

I like the idea of looking at your list as real people….imagine that! Lol…it’s easy to forget there are real people behind all the bits and bytes, 1s and 0s.

I can dig it.

11 Note Taking Nerd November 19, 2008 at 10:29 pm

“No tears in the room of the writer… no tears in the room of the reader.”
Robert Frost

I just heard that quote last night in Steve Chandler’s audio book “The Story of You”.

In this book Steve addresses the stories you might be telling yourself that keeps you from living life on your terms.

But in the spirit of this post wouldn’t it also be nice to be conscious of stories that might be haunting your prospects lives?

Wouldn’t that help you get in tune with their fears, desires and hopes?

I highly recommend any of Steve Chandler’s books. The two I’ve gone through lately are “The Story Of You” and “The 17 Lies That Are Holding You Back.”

As much as you may like to think your prospects are way different than anyone else’s, they’re not.

We all have unique lives but we all have similar needs we strive to meet.

These books can give you some awesome insight into those common needs we all are driven to fulfill.

And knowing these needs can help you ask penetrating questions when your probing your clients or prospects for your sales story (or hook).

Would you call yourself a sissy for crying?

Well, Ted Nicholas, the world famous direct marketer/copywriter, ex-boxing champion and Marine says if you can’t cry, you can’t write.

I agree with him.

Thanks for this meaningful post Ben.

Note Taking Nerd Numba 2
http://www.mynotetakingnerd.wordpress.com

12 Dean Dhuli November 20, 2008 at 3:22 am

This quality is also called “The Principle of Pre-eminence”. I first read about it in Jay Abraham’s book.

I agree with you 100% on this.

I have personally written copy for both helpful products and not-so-helpful products, and my copy has come out stronger when I could see that the reader would benefit greatly from the product.

Thanks,
Dean.

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